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How to use your cPortal
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So did you just get a new shiny Group Imaging cPortal but you are not quite sure how to use it yet? Well keep reading and we will get you familiar with our fantastic new order management system, (powered by ShopVOX) that will give you detailed information about your orders from start to finish!

login at https://portal.groupimaging.com

Sign In
This is where it all begins. Enter in your user name (usually your email address) and your temporary password we sent you if you want to get in right away, or even better click on the "forgot password" link and you will get an email that will allow you to reset your password to something you can remember easier. This password reset email will come from noreply@shopvox.com so be on the lookout for that. If for some reason you do not get it please call us at 1-800-556-7222 and we can reset it over the phone.

Navigation

To navigate the cPortal you can use the links in the blue bar or click on the number summary for each section.


Dashboard
From here you can see your various transaction and any jobs or proofs that you may have.
Quotes section: This is where you can review and/or approve any quotes we have sent you
Sales Orders: These are quotes or cPortal orders that have been approved and converted into sales order. We must have a sales order created before anything can be put into production.
cPortal Orders: These are the orders that you have placed through the cPortal. They are not used for production but are more like quotes and we can easily convert them into sales orders after we have reviewed the order to make sure you get what you need and we can calculate and add any shipping fees necessary to complete your orders.
Invoices: This is where sales orders will go once they are completed. They will have the final total and will show them as paid or if there is a balance due. You can also make a payment online and print out a paid invoice here.
Jobs:This will show you all of the jobs we have for you and their current status in production. Sales orders can have multiple jobs assigned to them so if you have multiple products we will have separate jobs created for them so your order and be tracked as efficiently as possible. This section is for information only jobs can't be edited or updated from this screen. If a job is on hold and we need new files you would go to the Sales Order section to upload a new file for the line item on hold.
Proofs: This is where you can view and approve your proofs online. If a revision is needed you can request it here also. Most of the time you will get a proof notification via email but this area will keep track of all proofs both current and past.

Order Products
In this section you can order products that have been enabled for ordering through the cPortal. Many of these items have been simplified to facilitate the online ordering process. If you see one of our products and it does not quite fit the requirements you need please give us a call. Many of our products can be customized and configured exactly as you need but it would be too confusing and complicated to try and order them online.

With cPortal orders we do not collect payment when the order is submitted. We do this so we can make sure your order is correct and we can give you an accurate shipping quote. We want you to be happy with the products you order from us and if we don't start off right it can be difficult. If you ever have questions on an order or need something rushed feel free to order through the cPortal and give us a call so we can review it right away. On normal orders you should expect a response back from us in one business day or less so you know we are working on it. You can also check the status of your cPortal orders on your dashboard. Once it is converted to a sales order it has started the pre-production process.

Quick Tip! Use the "Select category" dropdown to filter products by category or use the search bar to find a particular product.